Shipping & returns.
Fast, tracked, carbon-neutral delivery and an easy 30-day returns policy — so you can shop with total confidence. Free standard shipping over $150.
Delivery options
Standard
3–5 business days
Carbon-neutral delivery, fully tracked from our Paris atelier.
Express
1–2 business days
Order before 1pm CET on a business day for same-day dispatch.
International
5–10 business days
Duties and taxes shown up front for 40+ countries — no surprises.
Click & Collect
Same day
Reserve online and collect from 12 Rue Saint-Honoré, ready in hours.
Free standard shipping on every order over $150. All timelines are estimates from dispatch; you’ll receive a tracking link by email the moment your parcel leaves us.
Changed your mind? No problem.
Start your return
Open a return from your account under “Order history”, or email us with your order number within 30 days of delivery.
Pack it up
Place unworn items with their original tags back into the box. Reuse our packaging where you can — it’s designed for the round trip.
Ship it back
Attach the prepaid label we email you and drop the parcel at any carrier point. Tracking is included.
Get refunded
Once your return reaches us and passes inspection, we refund your original payment method within 3–5 business days.
Good to know
- Refunds are issued to your original payment method.
- Final-sale and personalised pieces are non-returnable (noted on the product page).
- Faulty item? Contact us and we’ll make it right at no cost to you.
Avoid a return
Getting the size right first time is the easiest way to skip the round trip. Check oursize guideand the fit notes on every product page — or ask a stylist before you buy.
Question about your order?
Our Paris-based client team can help with delivery, returns and exchanges — usually within 24 hours.
