Questions, answered.

Standard delivery takes 3–5 business days and is complimentary on orders over $150. Express (1–2 business days) is available at checkout. International timelines vary by destination and are always shown before you pay.

We ship to over 40 countries worldwide. Available methods, duties and estimated delivery dates are calculated at checkout once you enter your address.

Yes. The moment your parcel leaves our Paris atelier you’ll receive a tracking link by email. You can also follow every order from your account under “Order history”.

We pack quickly, so email care@tailored.com as soon as possible with your order number. If it hasn’t entered fulfilment yet, we’ll happily amend or cancel it for you.

Enjoy 30 days to return unworn pieces with their tags attached. Returns are free and fully refunded to your original payment method once the parcel reaches us.

Open a return from your account under “Order history”, or email care@tailored.com with your order number. We’ll send a prepaid label and step-by-step instructions.

Refunds are issued within 3–5 business days of your return arriving at our studio. Your bank may take a further few days to show the funds.

Every product page includes a detailed size guide and fit notes. Still unsure? Our stylists can advise over chat or email — just share your usual size and the piece you’re considering.

Most of our range is designed to a true, considered fit. Where a piece runs small, large or oversized, we call it out clearly in the fit notes on its product page.

No problem — start a free exchange or return within 30 days. If you’d like help choosing a different size, our stylists are glad to recommend one before you send anything back.

Each garment carries specific care instructions on its label and product page. As a rule we recommend gentle, cold washing and air-drying to keep natural fibres looking their best for years.

Yes. We work with certified mills and family-run ateliers in Italy and France, favouring natural fibres and construction that’s built to be repaired rather than replaced.

Add signature hand-wrapping at checkout for $8, along with a personalised gift message that we’ll print on a card and tuck inside the box.

We accept all major cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay and other wallets shown at checkout. Available options depend on your region.

Absolutely. Checkout is fully encrypted and PCI-compliant, and we never store your full card details on our servers.

Taxes are shown at checkout. For international orders, any import duties are calculated up front where possible so there are no surprises on delivery.

No — you can check out as a guest. Creating an account simply lets you track orders, save your wishlist and check out faster next time.

Use the unsubscribe or preferences link at the foot of any email, or drop us a line and we’ll update your preferences for you.

We’d love to hear from you. Email wholesale@tailored.com for stockist enquiries or press@tailored.com for media and collaborations, and our team will be in touch.